Faced with labor shortages, tight spaces, and the need for flexibility. a major retailer partnered with Trew to automate a 1.4 million sq ft returns center. The solution streamlined flow, introduced recycling initiatives, and delivered scalable automation. The result? Faster processing, easier maintenance, and more efficient operation.
The Challenge
The operation required a solution flexible and scalable enough to handle bulk and non-conveyable items while adapting to seasonal peaks and demand spikes. Space constraints limited storage and system options and reliance on manual processes created labor challenges that impacted efficiency and throughput.
The Solution
The solution streamlined returns flow with SmartMoves WX® WES, integrated ASRS systems, cross belt sortation, optimized labor and reduced workforce needs. The solution also supported recycling, destruction, and resale initiatives through system enhancements and seamless WES integration with the client’s returns platform.
The Result
Trew delivered a flexible, scalable solution that kept the client’s implementation on track despite Covid-19 while creating headroom for future growth. To ensure uptime and performance, Trew deployed a full onsite resident maintenance team, proactively managing and resolving issues before they can impact operations.
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